Warranty Information

Warranty Information

All products sold by Lone Ember Living are covered under their respective manufacturer warranties. Below you'll find brand-specific coverage details. If you have questions about a specific product, contact us and we'll be happy to help.

Coverage by Category

Product Category Typical Coverage
Outdoor Furniture 1–3 years on frame and materials
Gas Grills & Appliances 1–5 years (tiered: burners, housing, electronics)
Pergolas & Shade Structures 1–5 years on frame; 1–2 years on fabric/components
Spas & Hot Tubs 1–5 years on shell; 1–2 years on components
Outdoor Kitchens Varies by component — contact us for details
Saunas & Wellness 1–3 years on structure and heating elements

Brand-Specific Warranty Details

KoKoMo Grills — Outdoor Kitchens & Islands

  • Stainless Steel Frames & Doors: Lifetime limited warranty
  • Grills & Burners: 2-year limited warranty on parts
  • Electrical Components: 1-year limited warranty

Covers defects in materials and workmanship under normal residential use. Does not cover damage from improper installation, misuse, or exposure to harsh chemicals.

WPPO — Wood-Fired Pizza Ovens & Grills

  • Oven Body & Structure: 1-year limited warranty
  • Cooking Grates & Accessories: 90-day warranty

Covers manufacturing defects. Normal wear, heat discoloration, and consumable parts (fire bricks, gaskets) are not covered.

LifestyleGarden — Outdoor Furniture

  • FSC Teak Frames: 2-year limited warranty
  • Aluminum Frames: 2-year limited warranty
  • Fabric & Cushions (Weather-net®, Duresin®): 1-year limited warranty

Covers structural defects and fading beyond normal weathering. Damage from improper storage, commercial use, or failure to follow care instructions is excluded.

Modway / Patio Elegance — Outdoor Furniture & Sectionals

  • Teak Frames (Marina Collection): 1-year limited warranty
  • Upholstered Sectionals (Saybrook, Commix, Convene): 1-year limited warranty
  • Cushion Covers & Fabric: 1-year limited warranty

Covers defects in materials and workmanship. UV fading, normal wear, and damage from improper cleaning are not covered.

316 Outdoor Showers

  • 316 Marine-Grade Stainless Steel Body: 5-year limited warranty
  • Valves & Fittings: 1-year limited warranty

Covers defects in materials and workmanship. Damage from improper installation, water supply issues, or failure to winterize in freezing climates is not covered.

Zomes — Outdoor Office Pods

  • Structure & Frame: 2-year limited warranty
  • Weatherproofing & Seals: 1-year limited warranty

Covers manufacturing defects under normal residential use. Site preparation, installation, and damage from extreme weather events are not covered.

Hot Tubs & Spas

Warranty terms vary by brand and model. Please refer to your product documentation or contact us with your model number for specifics.

Saunas

Warranty terms vary by brand and model. Please refer to your product documentation or contact us with your model number for specifics.

What Warranties Cover

  • Defects in materials and workmanship under normal residential use
  • Structural failures not caused by misuse or improper installation
  • Manufacturer-approved repairs or replacement parts

What Warranties Do Not Cover

  • Normal wear and tear, fading, or weathering
  • Damage caused by improper installation, misuse, or neglect
  • Cosmetic damage after delivery
  • Commercial use (unless otherwise specified)
  • Damage from failure to follow care and maintenance instructions

How to Make a Warranty Claim

To initiate a warranty claim, contact us with the following:

  • Your order number
  • Product name and model
  • Description of the issue
  • Photos of the defect or damage

We will review your claim and coordinate with the manufacturer on your behalf. Response times are typically within 2–3 business days.

Email: support@loneemberliving.com
Phone: (346) 521-3521
Hours: Mon–Fri, 9 AM – 5 PM CST

General Warranty Terms

  • All warranties apply to the original purchaser only and are non-transferable.
  • Proof of purchase from Lone Ember Living is required for all warranty claims.
  • Warranty does not cover damage caused by improper installation, misuse, neglect, or acts of nature.
  • Commercial use may void warranty unless otherwise specified.

Warranty terms are subject to change. Please verify current terms with our team at time of purchase. Need product-specific warranty documentation before purchasing? Reach out and we'll provide the manufacturer's details directly.